FAQ

1) I have a promo code. How can I use it?

Enter the promo code in your shopping basket and click on "Confirm code". Any discount code may be used only once.

2) Are the shipping costs included in the price? 

Return of goods is free of charge too.

3) What is the delivery time?

Prague

      Monday to Friday:

  • Orders received before 12:30 will be delivered free of charge on the same day.
  • Orders received after 12:30 will be delivered free of charge the following working day.

       Saturday & Sunday and public holidays:

  • Orders received on Saturday & Sunday and public holidays will be delivered free of charge the following working day.

Czech Republic

       Monday to Friday:

  • Orders received before 16:30 will be delivered free of charge the following working day.
  • Orders received after 16:30 will be delivered free of charge 2nd following working day.
  • Orders received on Friday after 16:30 will be delivered free of charge no later than Tuesday of the following week.

       Saturday to Sunday and public holidays:

  • Orders received on Saturday and Sunday will be delivered free of charge no later than Tuesday of the following week.
  • Orders received on public holidays will be delivered free of charge 2nd following working day.

4) There is no invoice for the delivered goods

The invoice will be sent by e-mail latest within 7 days after delivery.

5) I forgot my password to log in

You can request a new password here. You will receive e-mail with a link to create a new password.

 

Why buy from us

Free delivery

Free delivery on all orders – Same day for Prague, with 24H for the entire CR

Money back guarantee

Don’t like the wine? No Problem. We will take back the wine free of charge and return your money in full.

Best prices in CR

If you find the weekly offer cheaper anywhere, we will give you a case for free.

Free returns

To be able to offer the best possible price, we only sell wines per box of 6ks.